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February, 2009
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Cornerstone Consulting Group
The Three Minute Manager's Memo
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Greetings!
This is Dr. Cheryl Lieberman, the President and
owner of Cornerstone Consulting Group, and
the voice behind the monthly newsletter. I am
pleased to hear that you are finding this useful and
want to encourage you to send us your questions.
We hope you'll find some answers here....and it won't
take more than three minutes of your time each
month.
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The Question of the Month |
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"I am a team leader and have someone on my
team who dominates the meeting. Normal moments
of silence are an invitation to this person to talk. This
dominating person inhibits the group from building a
sense of team momentum. Other members get
discouraged and find excuses for missing meetings.
I don't know what to do." Jason
How to deal with dominating participants:
- Structure discussion on key issues to encourage
equal participation,e.g., have members write down
their thoughts and share them around the table.
- List "balance of participation" as a general
concern to critique during the meeting evaluation.
- Practice gate-keeping:We've heard from you on
this, Tom. I'd like to hear what others have to say."
- Get the team to agree on the need for limits and
focus in discussions, and the value of balanced
participation.
Hopefully these suggestions will help to make a
difference.
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What About Reluctant Participants? |
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Many groups have one or two members who rarely
speak. When invited to speak they commonly say, "I
am participating: I listen to everything that's
said. When I have something to say, I'll say it."
Problems develop in groups when there are no built-
in activities that encourage the introverts to participate
and the extroverts to listen.
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Thank You |
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This is our last newsletter for a while. After two and a
half years, we are taking a break. Our readership has
been consistently high. We appreciate you, our loyal
readers, responders, question-askers, and
comment-givers.
Cornerstone Consulting Group will
not be taking a break. We invite you to
check out our web site. The consulting business
continues and we always appreciate referrals.
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Book Recommendation |
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Difficult Conversations by Douglas
Stone, Bruce Patton, and Sheila Heen, 1999, comes
out of the work of the Harvard Negotiation Project.
This book focuses on how to make conversations
less stressful and more productive. You can learn
how to tackle tough problems and still treat people
decently and with integrity.
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Thought for the Day |
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"Moving forward is not progress if we're facing the
wrong direction. " Chuck Reaves
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How to Reach Us
phone:
617-621-7100
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